Our Commitment to You
isb388 operates as a premium international gaming platform serving Indonesia's English-preference community. With access to BRI Liga 1 betting, EPL, La Liga, live casino, premium slots, and togel (Indonesia's traditional numbers lottery), we recognize that online gambling carries inherent risks. That is why responsible gaming is not a checkbox for us — it is a core operational principle embedded into every feature of the platform.
We are committed to creating a safe, transparent, and supportive environment for all Members. This means providing proactive tools to help you manage your play, educating you on the signs of problem gambling, enforcing strict age verification (21+ only), and making support readily available whenever you need it. Whether you are a casual player or a VIP Member across our six-tier loyalty program, your well-being comes first.
Responsible gaming is a shared responsibility. We provide the tools and resources; you make the choices. Together, we ensure that your experience on isb388 remains fun, controlled, and sustainable for the long term.
Take Control
Self-Management Tools Available to You
Every isb388 account comes equipped with a suite of player-protection tools designed to help you maintain control over your gaming activity. These tools are accessible from your account dashboard and can be adjusted at any time. All changes take effect immediately or within the specified cool-down period, and are enforced across your entire account — sports betting, casino, slots, and togel.
Deposit Limits
Set daily, weekly, or monthly deposit caps in IDR to control how much you can add to your account. Limits can be lowered immediately; increases require a 24-hour cool-off period to take effect. Configure via Account Settings → Responsible Gaming → Deposit Limits.
Session Time Reminders
Receive an on-screen alert after a specified duration of continuous play (e.g., 60 minutes, 90 minutes, 2 hours). These reminders prompt you to take a break, reassess your activity, and return with a clear head. No forced logout — you remain in control.
Cool-Off Period
Temporarily suspend your account for 24 hours, 48 hours, 72 hours, or 7 days. During this period, you will not be able to log in, deposit, or place bets. Cool-off requests are processed instantly and cannot be reversed once activated. Use this tool when you feel you need a short break.
Self-Exclusion
Permanently close your account or exclude yourself for a defined period (minimum 6 months, up to 5 years, or indefinitely). Self-exclusion is irreversible during the chosen period — you will not be permitted to reopen your account, and any attempts to register a new account will be blocked. This is our strongest intervention tool.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once you reach this limit, you will be unable to place further bets until the next period begins. This tool helps prevent chasing losses — a common sign of problem gambling behavior.
Reality Checks
Periodic pop-up notifications that display your current session duration, total deposits, total withdrawals, and net position. Reality checks interrupt gameplay briefly to give you a clear picture of where you stand. Frequency is configurable.
Strict Age Verification – 21+ Only
isb388 strictly enforces the 21 years and older age requirement across all account types, in alignment with Indonesia's legal gambling-age standard. No individual under the age of 21 is permitted to register, deposit, or play on our platform — regardless of the jurisdiction they access the site from or the payment method they use.
During the account-registration process, you are required to provide your legal full name, date of birth, and Indonesian KTP number. Before processing your first withdrawal, we will request a clear scanned or photographed copy of your Indonesian KTP and a selfie holding your ID. This Know Your Customer (KYC) verification process ensures that the account holder matches the identity provided and confirms your age eligibility.
If we discover that an account belongs to an individual under the age of 21 — whether through KYC verification, transaction monitoring, or third-party reports — we will immediately suspend the account, void all pending bets, confiscate any balances (including winnings), and permanently ban the user from re-registering. No exceptions are made.
Recognize the Warning Signs
Problem gambling often develops gradually. Recognizing the early warning signs — in yourself or someone you care about — is the first step toward getting help. If you identify with multiple signs on this list, we strongly encourage you to reach out to our support team or consider activating a cool-off period or self-exclusion.
Spending more time and money on gambling than you originally planned or can afford.
Chasing losses — increasing bet sizes or playing longer sessions in an attempt to recover money you have lost.
Lying to family, friends, or colleagues about the amount of time or money you spend gambling.
Neglecting work, studies, or family responsibilities because of gambling.
Borrowing money, selling possessions, or using funds intended for bills or essentials to gamble.
Feeling anxious, irritable, or restless when you try to cut down or stop gambling.
Gambling as a way to escape problems, stress, anxiety, or depression.
Experiencing relationship, financial, or legal problems as a result of your gambling activity.
If you recognize yourself in any of these behaviors, please take action now. Use the self-exclusion tool, set strict deposit and loss limits, or speak to one of our trained support agents who can guide you to the appropriate resources. Problem gambling is treatable, and help is available.
External Support & Resources
isb388 is not a treatment provider, but we partner with and refer Members to trusted external organizations that specialize in problem-gambling support, counseling, and intervention. These organizations offer confidential, professional assistance in both English and Indonesian, and many provide services at no cost to the user.
Get Professional Help
If you or someone you know is struggling with gambling addiction, the organizations below provide evidence-based support services including telephone helplines, online chat, face-to-face counseling (available in major Indonesian cities such as Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali), and self-help materials:
BeGambleAware
UK-based charity providing free information, advice, and support for anyone affected by problem gambling. English-language resources, 24/7 helpline, online chat.
GamTherapy (Gambling Therapy)
Global service offering free, confidential support via online forums, live chat, and email. Multilingual support available including English. Counselors trained in cognitive-behavioral therapy (CBT).
Gamblers Anonymous
International fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction. Free peer-support meetings worldwide.
Speak to Our Support Team
Our customer support team is available 24/7 and includes Indonesian-speaking agents who are trained to handle responsible gaming enquiries with sensitivity and professionalism. If you need help setting up deposit limits, activating a cool-off period or self-exclusion, or simply want to talk about your concerns in a confidential setting, we are here for you.
- Email: [email protected] (response within 24 hours for responsible gaming requests)
- Live Chat: Available directly from your account dashboard — click the support icon in the bottom-right corner
- Hours: 24/7, all year round (WIB, UTC+7 default time zone)
- Languages: English and Indonesian
When contacting support about a responsible gaming matter, please specify that your enquiry relates to player protection. This ensures your request is prioritized and handled by an agent with specialized training. All conversations are treated as strictly confidential and are never used for marketing purposes.
Core Principles
What Responsible Gaming Means at isb388
Age Verification
Strict enforcement of the 21+ age requirement through mandatory KYC checks. Underage gambling is prohibited and accounts are immediately closed if detected.
Player Control Tools
Deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion — all configurable from your account dashboard with instant or 24-hour activation.
Transparent Information
Clear display of odds, RTP percentages for slots, house edge for table games, and transaction history so you always know where you stand.
Confidential Support
24/7 access to trained support agents who can assist with responsible gaming tools and provide referrals to external counseling services. All enquiries are confidential.
Ongoing Monitoring
Our platform monitors betting patterns for signs of problem gambling — unusual deposit frequency, long sessions, chasing losses — and may proactively reach out to check in on you.
Education & Awareness
We provide clear guidance on the warning signs of problem gambling, how to use our tools effectively, and where to find professional help when you need it.